Return & Refund Policy

1. Dine-In and Fresh Food Standards

At Sri Senthur Mess, every meal, tiffin dish, and starter is freshly prepared to order. Because our items are perishable prepared food, standard physical returns are not applicable once the food has been served or dispatched.

2. Takeaway & Parcel Quality Assurance

We take pride in hygienic and secure packaging for all parcel orders. Customers are encouraged to verify parcel contents at the counter upon pickup. In the rare event of an incorrect item, missing accompaniment, or preparation issue, please notify our service counter or call us immediately so we can promptly rectify the order.

3. Event & Function Advance Terms

For bulk gathering orders, celebrations, or function food arrangements:

• Order terms, delivery timing, and advance deposits are confirmed directly during quotation and consultation.
• Cancellations or modifications must be communicated well in advance of the agreed preparation schedule.
• Refund eligibility on custom bulk preparations is determined based on ingredient procurement and kitchen preparation timelines.

4. Payment & Billing Discrepancies

If an error occurs during billing at our restaurant or in relation to a delivery settlement, our management will review the transaction receipt and issue a correction or refund without delay.